Customer Service AdministratorNew Shawnee, KS

PBI-Gordon Companies, Inc. - Shawnee, KS

Full-time

Shawnee, KS

About the position

The Customer Service Administrator at PBI-Gordon Companies is responsible for providing exceptional customer service and administrative support in a dynamic environment. This role emphasizes proactive engagement, adaptability, and a commitment to enhancing customer satisfaction and operational efficiency.

Responsibilities

• Support the customer service function through processing purchasing orders and communicating with customers on order status.
• Ensure compliance through timely process management.
• Run the reception desk which includes handling inbound calls and greeting visitors.
• Process inbound and outbound packages and mail.
• Oversee office supplies and ensure appropriate stock levels of supplies are maintained onsite.
• Coordinate facility work order requests in partnership with our maintenance vendor.
• Support travel as requested including coordinating travel arrangements, expense management, and negotiating preferred partner rates.
• All other duties may be assigned.

Requirements

• High School diploma or equivalent.
• Experience in customer service or comparable administrative role.
• Highly proficient in Microsoft Office.
• Tech savvy with the ability to learn other relevant software as needed.
• Self-starter with the ability to work with minimal supervision.
• Highly organized with the ability to appropriately prioritize and execute tasks.
• Exceptional interpersonal and communication abilities, both verbal and written.
• Must be able to multitask and adjust priorities as the day demands.
• Ability to deliver outstanding customer service with a warm and professional demeanor.
• Team player with a can-do attitude.