Customer Service Administrator

$37,440 - $45,760/Yr

Affiliated Building Maintenance - Gilbert, AZ

Full-time - Entry Level

Gilbert, AZ

11-50 employees

Administrative and Support Services

About the position

As a Customer Service Administrator at Affiliated Building Maintenance, you will serve as a vital link between field technicians and clients, ensuring effective communication and problem resolution. This role is essential for maintaining high customer satisfaction and operational efficiency in commercial property management. The ideal candidate will possess strong organizational skills, a problem-solving mindset, and a passion for helping others.

Responsibilities

• Act as a guide between field technicians and clients.
• Schedule jobs and create proposals as needed.
• Contact technicians onsite for job updates.
• Follow up with clients to inform them of job completion.
• Manage multiple ongoing projects and keep clients informed on their status.

Requirements

• Proven customer service skills.
• Experience in dispatching and administrative support preferred.
• Willingness to work hard and learn new things.
• Ability to multi-task and manage multiple projects.
• Fluency in English and Spanish, both written and spoken.
• Strong organizational skills and ability to prioritize work independently.
• Proficient in Microsoft Office, Word, Teams, and Excel.

Nice-to-haves

• Experience in the construction or restoration trades.
• Experience in billing, invoicing, accounts payable, or accounts receivable.
• Experience in account management or project management.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave