Customer Service Advisor - Call Centre

$23,143 - $24,720/Yr

Anglian Water Group - Lincoln, NE

Full-time

Hybrid - Lincoln, NE

Heavy and Civil Engineering Construction

About the position

Due to the progression of our existing staff, we are looking for people to be the front-line voice of the Operations Contact Centre. You'll be taking inbound calls from customers with operational issues, such as blocked drains or customers experiencing a loss of water supply - and much, much more. Customers are at the heart of our business; so, we need a dedicated and personable team to manage our 6000+ weekly calls. Life in our call centre is very rewarding, upbeat, and energetic and you'll be surrounded by supportive mentors and team leaders who love what they do!

Responsibilities

• Take inbound calls from customers regarding operational issues.
• Manage customer inquiries with empathy and professionalism.
• Work towards targets and deadlines.
• Utilize IT systems effectively.

Requirements

• Excellent communication skills.
• A high degree of empathy to customer needs and circumstances.
• Confidence and passion for customer service.
• Resilience in dealing with difficult calls.
• Experience of working to targets or deadlines.
• Ability to use IT systems.
• Adaptability and a willingness to learn.

Benefits

• Salary of £23,143, with formal pay progression up to £24,720.
• Individual private health care.
• Virtual GP service for you and your household.
• Double matched pension scheme.
• 25 days annual leave, rising with length of service.
• Life Assurance (8x salary) and Personal Accident cover (up to 5x salary).
• Excellent family friendly policies, such as 26 weeks full pay for maternity/adoption leave.
• Yearly bonus scheme.
• Modern, well equipped offices with on-site canteen and free parking.