Customer Service Advisor - Liverpool (Route 31)

$39,000 - $39,000/Yr

Valvoline - Liverpool, NY

Full-time - Entry Level

Liverpool, NY

Repair and Maintenance

About the position

As a Customer Service Advisor at Valvoline, you will be the first and last point of contact for customers, responsible for creating lasting impressions and building customer loyalty. This role involves using product knowledge to present oil change options and additional services, ensuring exceptional customer service. The position offers comprehensive training to equip you with the necessary skills and confidence to excel in a fast-paced environment.

Responsibilities

• Create lasting impressions and build loyal customers through effective communication.
• Present oil change options and additional services based on customer needs.
• Utilize product knowledge to assist customers in making informed decisions.
• Participate in on-the-job training to enhance skills and knowledge.
• Suggest additional services based on inspections and recommendations.

Requirements

• Effective interpersonal and oral communication skills.
• Ability to interact with customers face-to-face.
• Eagerness to learn and grow in the automotive field.
• Ability to occasionally lift up to 50 pounds.
• Full mobility to work with hands above head and stand for extended periods.

Nice-to-haves

• Previous experience in customer service or automotive industry is a plus.

Benefits

• Competitive weekly pay - $18.75/Hour
• Paid on-the-job training
• Flexible work schedule with no late evenings or holidays
• Paid time off (PTO) and holiday pay
• Company provided uniforms and tools
• Tuition and certification assistance with access to a FREE online university
• Medical and prescription drug coverage with Health Savings Account contributions
• Dental, vision, and 401(k) retirement savings plans with 100% match up to 5%
• Back-up Child and Elder Care
• 50% discount on Valvoline Instant Oil Change (VIOC) automotive services