Customer Service Advisor- S Thor Street, Spokane

$40,040 - $40,040/Yr

Valvoline - Spokane, WA

Full-time - Entry Level

Spokane, WA

Repair and Maintenance

About the position

As a Customer Service Advisor at Valvoline Instant Oil Change (VIOC), you will be the first and last point of contact for customers, responsible for creating lasting impressions and building customer loyalty. This role involves using your product knowledge to present oil change options and additional services, ensuring exceptional customer service. The position offers comprehensive training to equip you with the necessary skills and confidence to excel in a fast-paced environment.

Responsibilities

• Create lasting impressions and build customer loyalty through exceptional service.
• Use product knowledge to present oil change options and additional services to customers.
• Communicate effectively with guests and provide them with information about services.
• Suggest additional services based on inspections and recommendations.
• Participate in on-the-job training to enhance skills and knowledge.

Requirements

• Effective interpersonal and oral communication skills.
• Comfortable suggesting additional services to guests.
• Eagerness to learn and grow in the automotive field.
• Ability to lift up to 50 pounds occasionally.
• Full mobility and ability to work with hands above head.
• Ability to stand for extended periods and climb stairs.
• Comfortable working in a non-climate-controlled environment.
• Fluency in English, including reading, writing, and speaking.

Benefits

• Competitive weekly pay - $19.25/Hour
• Paid on-the-job training
• Flexible work schedule with no late evenings or holidays
• Paid time off (PTO) and holiday pay
• Company provided uniforms and tools
• Tuition and certification assistance with access to a FREE online university
• Medical and prescription drug coverage with Health Savings Account contributions
• Dental, vision, and 401(k) retirement savings plans with 100% match up to 5%
• Back-up Child and Elder Care
• 50% discount on Valvoline Instant Oil Change (VIOC) automotive services