Customer Service Advisor

$35,360 - $41,600/Yr

Boston Road - Springfield, MA

Full-time - Entry Level

Springfield, MA

About the position

The Customer Service Advisor role at Boston Road is focused on delivering exceptional customer service in the automotive repair industry. The position requires effective communication skills to interact with customers and service technicians, ensuring a smooth and satisfactory service experience. The advisor will play a crucial role in building customer loyalty and contributing to the overall success of the store.

Responsibilities

• Communicate effectively between customers and service technicians.
• Manage multiple projects and priorities in a fast-paced environment.
• Keep customers informed and satisfied throughout the service process.
• Recommend solutions to customers based on their needs and inquiries.

Requirements

• One year of previous automotive repair sales or management experience, or at least one year of automotive repair experience in addition to customer service experience.
• Ability to work 40 hours a week, including Saturdays.
• Effective communication and interpersonal skills with customers and co-workers.
• Clean driving record and ability to maintain a valid driver's license.

Benefits

• Competitive hourly wage ranging from $17 to $20 per hour.
• Full-time employment with a stable work schedule.