Customer Service Advisor

The Hut Group • Edison, NJ

369d • $18

About The Position

The Customer Service Advisor role at THG is based in a newly established US office in Edison, NJ. The chosen individual will be responsible for building a strong customer service presence to support all brands and client needs across the US territory. As the first point of contact across our Customer Service platforms, you will support customers across our many Ingenuity brands, ensuring that all customer inquiries, issues, and complaints are addressed promptly and professionally. This role offers an opportunity to challenge yourself every day and evolve with the world around you.

Requirements

• Must have at least 1+ years in a call Centre environment or Customer Service role.
• Clear and effective communication with both customers and team members, including active listening and conflict resolution.
• Excellent written and verbal skills, maintaining a high level of quality throughout all customer interactions.
• Customer-Centric Approach with empathy and focus on delivering exceptional service.
• Problem-Solving skills to quickly analyze issues and find effective solutions.
• Confident and timely decision-making when handling customer issues.
• Adaptability in responding to changing customer needs, business priorities, or operational challenges.

Responsibilities

• Work towards achievable department targets while maintaining high-level quality at each point of contact.
• Engage with customers daily in a polite, professional manner.
• Assist customers with all queries regarding product advice and general customer service queries.
• Work across multiple platforms such as phone calls, live chat, social media, and emails.

Benefits

• 10 Paid Holidays
• Medical, Dental, Vision plans
• 401K matched up to 5%
• Generous PTO (Paid Time Off)
• Short and long-term disability
• Exclusive employee discounts on THG Brands

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Number of Employees: 1,001-5,000 employees