Customer Service Advisor

USAA - Tampa, FL

Full-time - Entry Level

Remote - Tampa, FL

Credit Intermediation and Related Activities

About the position

As a Business Insurance Agent - Intermediate at USAA, you will play a crucial role in advising business owners on insurance and risk management. This position involves working in an inbound sales environment, utilizing a comprehensive suite of Commercial Insurance Products to tailor solutions to the unique risk profiles of members and non-members. You will leverage your knowledge of the insurance marketplace and collaborate with underwriters to secure appropriate coverage for businesses. The role requires strong consultative skills to build relationships and provide effective solutions, all while adhering to compliance standards and managing risks effectively.

Responsibilities

• Use a consultative approach to resolve customer needs and provide tailored insurance solutions.
• Build and maintain relationships with members, non-members, and insurance carriers.
• Utilize compliance knowledge to limit Errors & Omissions (E&O) exposure through accurate documentation.
• Classify businesses and provide risk management solutions based on their profiles.
• Facilitate account reviews and provide consultative advice during the carrier renewal cycle.
• Research industry trends and regulatory changes to enhance technical knowledge.
• Use Agency Management Systems/CRM to select appropriate products and carriers.
• Negotiate with underwriters on endorsements and renewal questions.
• Calculate Insurance to Value (ITV) for various property types and structures.
• Provide account services including policy changes, renewals, and record updates.

Requirements

• High School Diploma or General Equivalency Diploma.
• 1 year of insurance sales and service experience or experience in a commercial insurance setting.
• Valid Property and Casualty insurance license for home state or ability to obtain it within 90 days.

Nice-to-haves

• 2 or more years of Commercial Lines Insurance account management experience writing new business.
• 2 or more years of experience quoting and binding directly with the insured.
• Experience with Agency Management Systems and/or Salesforce.
• Experience in a multiple carrier environment.
• Active P&C General Lines License for home state.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance coverage.
• Parental benefits and adoption assistance.
• Paid time off program with paid holidays and 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education opportunities.