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VIOCF - Milwaukee, WI
posted 2 months ago
About the position
As a Customer Service Advisor at Ivy Lane Corp, a franchisee of Valvoline Instant Oil Change, you will be the first and last point of contact for customers, creating lasting impressions and building loyalty through exceptional service. This role emphasizes a customer-focused approach, ensuring that each guest receives a warm greeting and knowledgeable assistance regarding oil change options and additional services. The position offers opportunities for both part-time and full-time employment, with a strong emphasis on training and career advancement.
Responsibilities
- Deliver a positive first impression to each guest with a warm, friendly greeting
- Present oil change options and additional services based on manufacturer recommendations
- Build trust and win repeat, loyal customers
- Evaluate customers' needs, working quickly and efficiently
- Provide hands-on assistance under the hood as needed
- Master products, services, and company knowledge
Requirements
- Have effective interpersonal and oral communication skills
- Enjoy interacting with people face-to-face
- Be friendly and ready to work as part of a customer-focused team
- Have an eagerness to learn and grow
- Ability to occasionally lift up to 50 pounds
- Full mobility and the ability to work with hands above head
- Can stand for extended periods of time and climb stairs
Benefits
- Competitive pay & flexible work schedule
- On-the-job training
- Paid biweekly
- Company provided uniforms and tools
- Promotion from within
- No late evenings
- Paid time off and holidays
- Medical, dental, vision, and 401(k) savings plans
