Valvoline - Naperville, IL
posted 4 days ago
Full-time - Entry Level
Naperville, IL
Repair and Maintenance
About the position
The Customer Service Advisor at Ivy Lane Corp plays a crucial role in creating positive customer experiences and building loyalty. This position involves direct interaction with customers, providing them with information about oil change options and additional services, while ensuring a friendly and welcoming atmosphere. The role is designed for individuals seeking flexible work hours or a full-time career with opportunities for advancement, supported by comprehensive training.
Responsibilities
- Deliver a positive first impression to each guest with a warm, friendly greeting
- Present oil change options and additional services based on manufacturer recommendations
- Build trust and win repeat, loyal customers
- Evaluate customers' needs, working quickly and efficiently
- Provide hands-on assistance under the hood as needed
- Master products, services, and company knowledge
Requirements
- Have effective interpersonal, oral communication skills
- Enjoy interacting with people face-to-face
- Be friendly and ready to work as part of a customer-focused team
- Have an eagerness to learn and grow
- Occasionally lift up to 50 pounds
- Full mobility and the ability to work with hands above head
- Stand for extended periods of time and climb stairs
Benefits
- Competitive pay & flexible work schedule
- On-the-job training
- Paid biweekly
- Company provided uniforms and tools
- Promotion from within
- No late evenings
- Paid time off and holidays
- Medical, dental, vision, and 401(k) savings plans
