Customer Service Advisor

Valvoline - Reno, NV

Part-time - Entry Level

Reno, NV

Repair and Maintenance

About the position

As a Customer Service Advisor at Valvoline Instant Oil Change, you will be the first and last point of contact for customers, responsible for creating lasting impressions and building customer loyalty. This role emphasizes effective communication and customer service, supported by a comprehensive training program that prepares you to assist customers with their oil change needs and additional services. The position offers opportunities for advancement and a flexible work schedule.

Responsibilities

• Deliver a positive first impression to each guest with a warm, friendly greeting
• Present oil change options and additional services based on manufacturer recommendations
• Build trust and win repeat, loyal customers
• Evaluate customers' needs, working quickly and efficiently
• Provide hands-on assistance under the hood as needed
• Master products, services, and company knowledge

Requirements

• Effective interpersonal and oral communication skills
• Ability to interact with people face-to-face
• Friendly demeanor and readiness to work as part of a customer-focused team
• Eagerness to learn and grow
• Ability to occasionally lift up to 50 pounds
• Full mobility and ability to work with hands above head
• Ability to stand for extended periods and climb stairs

Benefits

• Paid training
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• On-the-job training
• Vision insurance
• Flexible schedule