Customer Service Advisor

Unclassified - Hartland, MI

Part-time - Entry Level

Hartland, MI

About the position

As a Customer Service Advisor at Ivy Lane Corp, a franchisee of Valvoline Instant Oil Change, you will be the first and last point of contact for customers, creating lasting impressions and building loyalty through exceptional service. This role emphasizes a commitment to safety, customer satisfaction, and teamwork, with opportunities for both part-time and full-time positions. The company offers comprehensive training to ensure you are well-prepared to assist customers and perform necessary tasks under the hood.

Responsibilities

• Deliver a positive first impression to each guest with a warm, friendly greeting
• Present oil change options and additional services based on manufacturer recommendations
• Build trust and win repeat, loyal customers
• Evaluate customers' needs, working quickly and efficiently
• Provide hands-on assistance under the hood as needed
• Master products, services, and company knowledge

Requirements

• Effective interpersonal and oral communication skills
• Enjoy interacting with people face-to-face
• Friendly and ready to work as part of a customer-focused team
• Eagerness to learn and grow
• Ability to occasionally lift up to 50 pounds
• Full mobility and ability to work with hands above head
• Ability to stand for extended periods and climb stairs

Benefits

• Competitive pay & flexible work schedule
• On-the-job training
• Paid biweekly
• Company provided uniforms and tools
• Promotion from within
• No late evenings
• Paid time off and holidays
• Medical, dental, vision, and 401(k) savings plans