Customer Service Advocate II

Spectraforce Technologies - Columbia, SC

Full-time - Entry Level

Columbia, SC

Administrative and Support Services

About the position

The Customer Service Advocate II role at Spectraforce Technologies is designed for individuals who excel in providing exceptional customer service in a call center environment. This position involves responding to complex customer inquiries with accuracy and courtesy, requiring strong communication skills and the ability to navigate various computer systems efficiently. The role is contract-based with the potential for hire after four months, and it emphasizes the importance of maintaining departmental standards for productivity and quality.

Responsibilities

• Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries.
• Responsible for accurate and timely response to complex telephone, written, web, or walk-in inquiries.
• Initiate corrective actions, process adjustments, or perform other research to resolve inquiries.
• Provide feedback to management regarding customer issues and maintain accurate records concerning issues.
• Maintain knowledge of procedures and policies and assist with process improvements.
• Assist with the training of new employees and cross training of coworkers.

Requirements

• High School Diploma or equivalent required.
• 2 years of customer service or claims processing experience, or a Bachelor's Degree in lieu of work experience.
• Strong oral and written communication skills.
• Proficient in spelling, punctuation, and grammar.
• Strong organizational, analytical, and customer service skills.
• Ability to handle high stress situations and confidential information with discretion.
• Ability to learn and operate multiple computer systems effectively and efficiently.

Nice-to-haves

• Ability to persuade, negotiate or influence.
• Knowledge of database software.