About the position
Our client aims to transform healthcare, making it more affordable, personalized, and focused on helping the whole person achieve better health outcomes. Join our client's industry-leading organization as a Patient Care Advocate and help elevate patient care to new heights. Patient Care Advocates are dedicated team members who excel at customer service. In this crucial role, you will be on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy. In this position, you will help patients understand their pharmacy benefits by utilizing the knowledge you gain from training, your problem-solving skills, and support from your team to answer patient calls effectively. You will also keep track of patient interactions, using your expert listening skills to get to the heart of a patient's question quickly and document all interactions in real-time. Additionally, you will provide the best advice by identifying and empathetically addressing patient concerns and, if necessary, escalating appropriately.
Responsibilities
- Respond to patient inquiries via phone with care and empathy.
- Help patients understand their pharmacy benefits.
- Document all patient interactions in real-time during calls.
- Identify and address patient concerns effectively, escalating when necessary.
Requirements
- High School Diploma or GED is mandatory.
- Minimum of 1 year of relevant customer care experience.
- Proficient in computer skills, with the ability to multitask across multiple screens and systems.
- Excellent communication skills, both verbal and written.
Nice-to-haves
- College degree or Junior College degree with a healthcare focus preferred.
- Training in medical terminology.
- Specialized training in Pharmacy or Benefits.
Benefits
- Full-time position
- Remote work opportunity
- Competitive pay starting from $17.60 per hour
