BMW - Westerville, OH

posted 2 months ago

Full-time - Entry Level
Hybrid - Westerville, OH
Transportation Equipment Manufacturing

About the position

The Customer Service Advocate position at BMW Financial Services NA, LLC involves providing exceptional customer service to BMW, MINI, Motorrad, and Rolls-Royce customers through various communication channels. The role focuses on assisting customers with their financial services contracts, ensuring compliance with regulatory requirements, and engaging with cross-functional teams to enhance customer satisfaction. This hybrid role requires regular office attendance and offers a dynamic work environment with opportunities for professional growth.

Responsibilities

  • Interact with customers through inbound and outbound calls to provide a premium customer experience.
  • Assist customers with account maintenance tasks such as making payments and updating contact information.
  • Promote services like EasyPay and eInvoicing to enhance customer engagement.
  • Address customer questions and concerns related to the contract lifecycle.
  • Document all customer interactions using available system tools.
  • Comply with State and Federal regulatory requirements and BMW Policies and Procedures.
  • Multitask and learn various computer programs while using multiple screens.

Requirements

  • High school diploma or GED.
  • 6-12 months of customer service or financial services industry experience.

Nice-to-haves

  • Bachelor's degree.
  • 6-12 months of early stage collections experience (0-29 days past due).
  • 6-12 months of automotive industry experience.

Benefits

  • Medical, Dental, and Vision insurance with options for $0 Employee contribution.
  • 401(k) with Company match.
  • Retirement Income Account (RIA).
  • Employee vehicle program.
  • Bonus eligibility.
  • Paid Parental Leave of up to 6 weeks.
  • Paid Time Off in addition to Company paid holidays where eligible.
  • Hybrid work environment.
  • Voluntary Benefits to fit your needs.
Job Description Matching

Match and compare your resume to any job description

Start Matching
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service