Customer Service Advocate

BMW - Westerville, OH

Full-time - Entry Level

Hybrid - Westerville, OH

Transportation Equipment Manufacturing

About the position

The Customer Service Advocate position at BMW Shared Services involves providing exceptional customer support to BMW, MINI, Motorrad, and Rolls-Royce customers through various communication channels. The role focuses on assisting customers with their financial services contracts, ensuring compliance with regulations, and engaging with multiple departments to resolve customer inquiries efficiently. This hybrid role requires a blend of in-office and remote work, with a commitment to delivering a premium customer experience.

Responsibilities

• Interact with customers through inbound and outbound calls to provide support for their financial services contracts.
• Assist customers with account maintenance tasks such as making payments and updating contact information.
• Promote services like EasyPay and eInvoicing to enhance customer experience.
• Document all customer interactions using available system tools to maintain accurate records.
• Comply with State and Federal regulatory requirements and BMW Policies and Procedures.
• Understand and explain contract details including transaction history, contract types, interest accruals, lease/loan maturity, credit reporting, and title & registration.

Requirements

• High school diploma or GED is required.
• 6-12 months of customer service or financial services industry experience is required.

Nice-to-haves

• Bachelor's degree is preferred.
• 6-12 months of early stage collections experience is preferred.
• 6-12 months of automotive industry experience is preferred.

Benefits

• Medical, Dental, and Vision insurance with options for $0 Employee contribution.
• 401(k) with Company match.
• Retirement Income Account (RIA).
• Employee vehicle program.
• Bonus eligibility.
• Paid Parental Leave of up to 6 weeks.
• Paid Time Off in addition to Company paid holidays where eligible.
• Hybrid work environment.
• Voluntary Benefits to fit your needs.