Customer Service Agent - Buffalo Niagara International Airport (BUF)

About the position

The Customer Service Agent at PrimeFlight Aviation Services plays a crucial role in providing exceptional service to passengers at the Buffalo Niagara International Airport. This position involves welcoming passengers, assisting with inquiries, and supporting check-in and boarding processes while ensuring compliance with airline policies and safety regulations. The role requires collaboration with various airport departments to enhance the passenger experience and uphold high standards of customer service excellence.

Responsibilities

• Greet and assist passengers at the airport with check-in, boarding, and general inquiries
• Provide accurate information on flight schedules, gate assignments, and airport services
• Handle passenger check-in and baggage processing efficiently and courteously
• Assist passengers with self-service kiosks and online check-in procedures
• Effectively resolve customer issues and complaints in a professional and timely manner
• Make announcements and keep passengers informed about flight changes and boarding times
• Handle the boarding process, including verifying travel documents and issuing boarding passes
• Coordinate with ground staff and crew to ensure a smooth passenger experience
• Process ticket sales, upgrades, and re-bookings as needed
• Exceed customer service and safety standards set by PrimeFlight
• Perform any additional duties as assigned by management

Requirements

• 18 years of age or older
• Eligible to work in the United States
• One year of customer service experience
• Ability to read, write, speak, and understand the English language, to include documents
• Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Ability to work any day/shift, including holidays, within a 24/7 operation

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid time off
• Growth potential