Customer Service Agent - Call Center

$29,120 - $29,120/Yr

Window Ninjas - Wilmington, NC

Full-time - Entry Level

Wilmington, NC

About the position

The Customer Service Agent role at Window Ninjas is crucial for delivering exceptional customer support and ensuring a positive experience for clients. This full-time position involves responding to inquiries, providing technical support, and collaborating with team members to enhance service delivery.

Responsibilities

• Respond to customer inquiries via phone and email with professionalism and courtesy.
• Provide technical support and troubleshooting assistance for products and services.
• Analyze customer issues to determine the best course of action for resolution.
• Document customer interactions accurately in the call center system.
• Conduct outbound calling to follow up on customer concerns or feedback.
• Collaborate with team members to improve service delivery processes.
• Maintain a thorough understanding of company products and services to provide accurate information.

Requirements

• Proven experience in customer service or customer support roles, preferably in a call center environment.
• Strong phone etiquette and communication skills.
• Ability to type efficiently while engaging with customers on calls.
• Proficient in analyzing problems and providing effective solutions.
• Strong organizational skills with attention to detail.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• A positive attitude and a commitment to delivering excellent service.

Benefits

• 401(k)
• Paid time off
• Bonus opportunities
• Commission pay
• Performance bonus
• Quarterly bonus