American Airlines Group - Boise, ID
posted 4 months ago
At Piedmont Airlines, we are excited to share our passion for aviation with you! We are looking for a motivated and reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. This part-time position is essential in delivering industry-leading service to our customers and airline partners. The primary responsibility of the Customer Service Agent is to assist passengers in boarding and disembarking flights, operate the Jetway, monitor computerized passenger boarding, and guide and park aircraft. The successful candidate will be required to complete the Customer Service Agent training course and must be able to lift up to seventy (70) pounds while working outside in various weather conditions. As a Customer Service Agent, you will play a crucial role in ensuring a smooth and pleasant experience for our passengers. You will assist customers with special needs, including arranging for wheelchairs and unaccompanied minors, and you will be responsible for changing customer flight itineraries and seat assignments as required. Additionally, you will load and unload baggage and cargo, operate motorized service vehicles and equipment, and perform cabin maintenance tasks. Working together as a team, you will strive to provide excellent customer service and meet corporate objectives, all while maintaining a high-energy environment. This position reports directly to the General Manager and requires effective communication skills, the ability to organize, prioritize, and multitask, and a commitment to meeting company goals and customer expectations. The work environment includes the use of computers, telephones, and other office equipment, and you will be working in an airport ramp environment, which is subject to varied weather conditions and elevated noise levels. All shifts, including weekends, nights, holidays, and irregular shifts, are part of the job requirements.