Customer Service Agent, Cross Functional (Part-Time)

$31,720 - $31,720/Yr

American Airlines Group - Jacksonville, NC

Part-time - Entry Level

Jacksonville, NC

Air Transportation

About the position

The Customer Service Agent at Piedmont Airlines plays a crucial role in ensuring a smooth boarding and disembarking process for passengers. This position involves assisting customers, operating equipment, and maintaining high standards of service in a dynamic airport environment. The role requires physical stamina and effective communication skills to meet the needs of travelers and support the airline's operational goals.

Responsibilities

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Load and unload baggage and cargo
• Operate motorized service vehicles and equipment
• Guide and park aircraft
• Perform cabin maintenance tasks
• Work together as a team to provide excellent customer service and meet corporate objectives

Requirements

• Successful completion of training course
• Ability to meet company goals and customer expectations in a high energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask

Nice-to-haves

• Previous airline experience
• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available
• Performance-based bonuses
• Relocation packages