American Airlines Group - New Bern, NC
posted 5 months ago
At Piedmont Airlines, we are excited to share our passion for aviation with you! We are looking for a motivated and reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. This part-time position is essential in delivering industry-leading service to our customers and airline partners. The primary responsibility of the Customer Service Agent is to assist passengers in boarding and disembarking flights, operate the Jetway, monitor computerized passenger boarding, and guide and park aircraft. The successful candidate will be required to complete the Customer Service Agent training course and must be able to lift up to seventy (70) pounds while working outside in all weather conditions. This position will report directly to the General Manager. As a Customer Service Agent, you will play a crucial role in ensuring that our passengers have a smooth and pleasant experience. You will assist customers with special needs, including arranging for wheelchairs and unaccompanied minors, and will be responsible for changing customer flight itineraries and seat assignments as required. Additionally, you will load and unload baggage and cargo, operate motorized service vehicles and equipment, and perform cabin maintenance tasks. Working together as a team, you will provide excellent customer service and meet corporate objectives, contributing to the overall success of Piedmont Airlines.