About the position
As a Customer Service Agent at Piedmont Airlines, you will play a crucial role in ensuring that our customers receive the highest level of service. This position requires you to work collaboratively with your team to meet corporate objectives while keeping both company goals and customer expectations in mind. Your daily tasks will involve a variety of responsibilities that are essential to the smooth operation of our airline services. You will be responsible for computerized passenger boarding, making flight announcements, and assisting customers with special needs. Additionally, you will handle ticket sales, manage flight itinerary changes and seat assignments, and trace mishandled luggage. Your role will also include baggage loading, operating motorized service vehicles and equipment, and performing aircraft servicing tasks, including calculating baggage and cargo weights. The position demands flexibility as you will be required to work all shifts, including nights, weekends, and holidays. You will be working in an airport ramp environment, which is subject to varied weather conditions and elevated noise levels. The physical demands of the job include frequent stooping, bending, kneeling, walking, standing, reaching, lifting, and climbing up and down stairs. You will regularly handle objects weighing up to 70 pounds and assist disabled customers as needed. This role is vital to maintaining the high standards of customer service that Piedmont Airlines is known for, and it offers a unique opportunity to be part of a dynamic team in the airline industry.
Responsibilities
- Computerized passenger boarding
- Making flight announcements
- Assisting customers with special needs
- Ticket sales
- Managing flight itinerary changes and seat assignments
- Tracing mishandled luggage
- Baggage loading
- Operating motorized service vehicles and equipment
- Performing aircraft servicing tasks
- Calculating baggage and cargo weights.
Requirements
- Ability to work all shifts, all days including nights, weekends, holidays
- Work outside in all weather conditions
- Able to lift up to 70 pounds
- Successful completion of training course
- At least 18 years of age
- High school diploma or GED
- Valid driver's license
Nice-to-haves
- Previous airline experience
- Previous employment as a front-line customer service provider
- Basic knowledge of computer applications and programs
Benefits
- Paid training
- Holiday pay
- 401(k)
- Vacation
- Family travel on the American Airlines network
- Medical and dental available
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
