Customer Service Agent - Customs Brokerage

About the position

Your Role: You'll play a crucial role in ensuring the efficient and compliant flow of goods through customs, contributing to the smooth operation of international trade.

Responsibilities

• Manage the end-to-end customs process, ensuring timely clearance.
• Accurately input and process data within our operational systems.
• Track and monitor customs files, providing regular reporting.
• Generate and process client invoices accurately and efficiently.
• Interpret and apply customs regulations and procedures.
• Prepare and submit customs declarations to relevant authorities.
• Maintain strict compliance with all applicable regulations.

Requirements

• Strong interpersonal skills, with the ability to communicate effectively and build relationships.
• Excellent organizational and time management skills.
• A proactive and results-oriented approach.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Fluency in English.
• A desire to learn and grow within the company.

Benefits

• Competitive compensation and benefits package.
• Comprehensive health insurance (medical, dental, vision).
• Generous paid time off, including vacation, holidays, and sick leave.
• 401(k) retirement savings plan (US only).
• Employee Stock Purchase Plan, providing an opportunity for ownership.
• Ongoing training and professional development programs to support career advancement.
• A company that values work life balance.