Customer Service Agent Full Time

American Airlines Group • San Francisco, CA

378d • $44,637 - $44,637

About The Position

The Customer Service Agent at American Airlines is responsible for providing exceptional service to passengers in a friendly and professional manner. This role involves various tasks related to ticketing, boarding, and assisting customers, ensuring a smooth travel experience. The position offers opportunities for personal and professional growth while being part of a dynamic team in the airline industry.

Requirements

• High school diploma or GED or international equivalent
• Bilingual language skills required in some locations
• Applicable valid driver's license as required by local authorities
• Must fulfill FAA criminal background checks
• Must be authorized to work in the U.S.
• Completion of a pre-employment drug screen and background check

Nice To Haves

• Working knowledge of Sabre or any other Passenger Service System
• Previous face to face Customer Service experience
• Experience working in a fast-paced environment

Responsibilities

• Issue, reissue and refund passenger tickets
• Book, ticket and confirm flight reservations
• Rebook passengers on oversold flights and during irregular operations
• Perform passenger check-in and passenger seat assignment
• Rectify oversold seat assignments and issue upgrades
• Issue vouchers and coordinate with contractors for passenger accommodations
• Perform passenger boarding and ticket verification
• Operate gate reader/scanner and monitor carry-on baggage
• Make boarding and departure gate announcements
• Deliver domestic/international flight documents
• Perform passenger service flight close-out procedures
• Accept, check and tag passengers' baggage
• Maintain timeline of flight boarding process
• Process credit card baggage transactions at kiosks
• Assist passengers with self-service kiosk check-in
• Clear/verify international documents at kiosks
• Assist customers needing special assistance
• Respond and assist during security and emergency situations
• Provide quality customer service in accordance with company guidelines
• Complete job-relevant trainings
• Adhere to government regulations and company policies

Benefits

• Travel perks for employees and their families
• Health, dental, prescription, and vision benefits from day one
• Wellness programs to support employee health
• 401(k) program with employer contributions after one year
• Employee Assistance Program
• Pet insurance
• Discounts on hotels, cars, cruises and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Air Transportation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees