Customer Service Agent - High Growth Opportunity

$42,000 - $65,000/Yr

Dominic K Estates - Beverly Hills, CA

Full-time - Entry Level

Beverly Hills, CA

About the position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at Dominic K Estates. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your ability to communicate effectively and handle customer inquiries will be crucial in maintaining high levels of client satisfaction. The ideal candidate will possess strong problem-solving skills and a passion for delivering outstanding service.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person, ensuring a high level of customer support.
• Handle cash transactions accurately and efficiently while maintaining proper cash handling procedures.
• Analyze customer issues and provide effective solutions in a timely manner.
• Conduct outbound calls to follow up on client inquiries or provide additional information as needed.
• Maintain accurate records of customer interactions and transactions in the office system.
• Demonstrate excellent phone etiquette while communicating with clients, ensuring professionalism at all times.
• Collaborate with team members to improve service delivery and enhance the overall customer experience.
• Assist in training new staff members on customer service protocols and office procedures.

Requirements

• Strong communication skills, both verbal and written, are essential for effective client interactions.
• Ability to analyze situations quickly and make sound decisions under pressure.

Nice-to-haves

• Bilingual or multilingual abilities are a plus, enabling us to serve a diverse clientele better.
• Familiarity with client services and office environments is advantageous.
• Experience with outbound calling is beneficial for proactive client engagement.

Benefits

• Flexible schedule
• Parental leave
• Professional development assistance
• Referral program