CUSTOMER SERVICE AGENT - PT- REMOTE WFH AFTER TRAINING

Team Health • Knoxville, TN

383d • Remote

About The Position

The Customer Service Agent position at National Patient Service Center is a part-time remote role focused on providing exceptional customer service to patients. The agent will be responsible for addressing patient inquiries, maintaining positive relations, and ensuring effective communication while utilizing ETM software and handling billing operations. After a four-week on-site training period, employees can work from home with provided equipment.

Requirements

• High school diploma or equivalent required.
• Strong communication skills (oral and written) required.
• Ability to speak, listen and type simultaneously.
• Understanding and familiarity with Microsoft Windows environment.

Nice To Haves

• Bilingual English/Spanish is a plus.
• Experience in retail and restaurant service is encouraged.

Responsibilities

• Provide service to patients in a professional manner.
• Provide excellent, concise communication.
• Learn and understand ETM software operation.
• Learn and understand billing and account operations.
• Answer and document all telephone inquiries.
• Research and resolve problems with patients' bills.
• Update patients' insurance coverage as needed.
• Print courtesy claims and itemized statements.
• Rebill accounts after receiving insurance information.
• Arrange financial agreements with patients using budget plan as needed.
• Perform other duties and assignments as requested.

Benefits

• Generous Personal Time Off
• 8 Paid Holidays per year
• Quarterly bonus plans
• Business casual dress code
• Learning and Development programs
• Wellness programs
• Health Benefits including Medical with HSA and FSA options, dental, vision, and life insurance
• 401K program with discretionary matching funds available
• $750.00 sign-on bonus plus quarterly incentives

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED