Customer Service Agent - Starting at $18.50/hour - Remote

$38,480 - $38,480/Yr

Prime Therapeutics - Hoover, AL

Full-time - Entry Level

Remote - Hoover, AL

Administrative and Support Services

About the position

As a Customer Service Agent at Prime Therapeutics, you will be part of a fully remote Contact Center team, responsible for assisting Prime members, pharmacies, and doctors' offices with their inquiries regarding medication and benefits. This role is crucial in ensuring that members receive the support they need to access their medications and improve their well-being. The position offers an opportunity to develop customer service skills within the healthcare sector while working from home.

Responsibilities

• Receive incoming calls or emails from members, pharmacies, and doctor's offices regarding requests for information on medication and benefits.
• Investigate and resolve member inquiries in a timely manner or escalate to the appropriate team member.
• Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA.
• Other duties as assigned.

Requirements

• High School Diploma or GED is required.
• 1 year of customer service experience.
• Must be eligible to work in the United States without need for work visa or residency sponsorship.

Nice-to-haves

• Call center experience
• Call center experience in the Healthcare industry
• Work from home (remote) experience
• Fluency in Spanish.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• 401k match
• All equipment provided and shipped directly to your residence
• Opportunities to grow your career within Prime
• 40-hour work week with potential overtime