Customer Service Agent

$29,536 - $29,536/Yr

SIXT - Tampa, FL

Full-time - Entry Level

Tampa, FL

5,001-10,000 employees

Rental and Leasing Services

About the position

As a Customer Service Agent at SIXT, you will play a crucial role in enhancing customer engagement and managing vehicle operations. Your responsibilities will include welcoming customers, ensuring a smooth rental experience, and maintaining the fleet's condition. This position offers opportunities for growth and a competitive starting salary, along with a performance-based bonus plan.

Responsibilities

• Welcome customers upon arrival and gather feedback to improve their rental experience.
• Ensure customers take all personal belongings and check vehicles for damage, directing issues to the appropriate channels.
• Advise customers on rental charges and provide accurate receipts for a clear, customer-focused process.
• Identify and tag vehicles for maintenance or grounding, ensuring they are moved to the correct location.
• Work in various weather conditions and take on additional tasks to support business needs.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Valid driver's license with a clean driving record.
• Authorized to work in the United States without requiring sponsorship.
• Basic computer navigation skills and familiarity with Microsoft Office applications.

Nice-to-haves

• Ability to speak other languages.

Benefits

• Healthcare coverage (medical, dental, vision)
• Life insurance
• Critical illness insurance
• Hospital indemnity insurance
• Pet insurance
• 401k plan
• Paid Time Off (PTO)
• Sick leave
• Time and a half for working on public holidays
• Performance-based bonus plan
• Employee Assistance Program
• Employee-only rental rates
• Family rental options
• Exclusive discounts for employees
• Uniform with weekly dry cleaning.