Customer Service Agent

$37,440 - $39,520/Yr

Jet Aviation - Dallas, TX

Full-time - Entry Level

Dallas, TX

1,001-5,000 employees

Scenic and Sightseeing Transportation

About the position

The Customer Service Agent at Jet Aviation is responsible for providing exceptional service to passengers and crew at the FBOs. This role serves as the primary point of contact for service requests, inquiries, and complaints, ensuring a seamless travel experience for customers. The position requires adaptability to changing priorities and a commitment to delivering a five-star experience.

Responsibilities

• Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner
• Resolves customer inquiries and complaints fairly and effectively
• Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
• Recommends and implements programs to support customer needs
• Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements
• Complies with all relevant airport and Jet Aviation policies, regulations, and laws
• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Requirements

• High School Diploma/GED
• Ability to read and communicate in English
• Ability to work flexible schedules and in various weather conditions
• Must obtain an Airport ID Badge within 30 days of employment

Nice-to-haves

• 1-2 years prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred
• Passionate about Delivering the Best Experience
• Willingness to always provide a five-star experience
• Quickly adaptable to changing priorities and customer needs
• Able to quickly identify alternative and positive solutions to problems
• Ability to deal with customer frustrations while still maintaining that positive attitude
• Promote a Climate of Excellence
• Aware and sensitive to the concept of luxury and best in class quality
• Has a sense of urgency for customer requests
• Communicates clearly, both verbally and in writing
• Active and effective listener to understand what customers are saying
• Seeks continuous improvement opportunities
• Act as a Jet Aviation Brand Ambassador
• Is positive and has cross-cultural awareness
• Establishes self-accountability
• Embraces feedback and coaching
• Naturally empathetic
• Ability to demonstrate good communication skills
• Ability to work calmly and effectively under pressure
• Ability to demonstrate multitasking abilities
• Cultural awareness and related sensitivity
• Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Benefits

• Compensation range of $18.00-$19.00 per hour
• Equal employment and affirmative action opportunities