Customer Service Agent

$39,520 - $49,920/Yr

PrideStaff

Full-time - Entry Level

Administrative and Support Services

About the position

The Customer Service Representative role at a well-established industrial components company involves serving as the primary point of contact for customer inquiries and support. This position is crucial for maintaining customer satisfaction and ensuring efficient order processing while collaborating with sales and technical teams to resolve issues. The role offers opportunities for professional growth within a supportive team environment.

Responsibilities

• Serve as the primary point of contact for customer inquiries and support
• Respond to customer questions via phone, email, and chat in a timely and professional manner
• Process orders, returns, and exchanges accurately and efficiently
• Maintain detailed records of customer interactions and transactions
• Collaborate with sales and technical teams to resolve customer issues
• Provide product information and recommend solutions tailored to customer needs
• Follow up with customers to ensure satisfaction and address any outstanding concerns
• Assist with special projects and administrative tasks as needed

Requirements

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in Microsoft Office suite and CRM software
• Patient and empathetic approach to customer interactions
• Basic understanding of industrial equipment and manufacturing processes (preferred)
• High school diploma or equivalent; associate's or bachelor's degree a plus
• 1-3 years of customer service experience, preferably in a related industry
• Ability to work independently and as part of a team

Nice-to-haves

• Basic understanding of industrial equipment and manufacturing processes

Benefits

• Competitive salary commensurate with experience
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development and training opportunities