Customer Service Agents

$37,000 - $59,000/Yr

Johnson Controls - Kansas City, MO

Part-time - Entry Level

Onsite - Kansas City, MO

11-50 employees

Specialty Trade Contractors

About the position

The Customer Service Agent position at Johnson Controls involves serving as Emergency Dispatch Operators, responsible for monitoring alarm systems and responding to alarms. The role includes a built-in promotion program with opportunities for raises within the first six months, as well as a Completion Bonus Program for additional earnings in the first year. The position requires participation in a five-week paid training program to learn standard operating procedures and performance expectations.

Responsibilities

• Monitor systems for alarm signals and respond to alarms using provided information.
• Place outgoing calls to verify alarms and dispatch appropriate authorities.
• Notify responsible parties regarding alarm situations.
• Document incidents and actions taken in the system according to standard procedures.

Requirements

• High school diploma or GED preferred.
• Must be at least 18 years old.
• Minimum of six months of customer service experience; one year or more call center experience preferred.

Nice-to-haves

• Excellent communication skills.
• Ability to type between 20 - 25 wpm.
• Basic knowledge of computer applications.
• Ability to work efficiently under pressure.
• Strong problem-solving skills.
• Strong organizational skills.
• Strong work ethic.

Benefits

• Built-in promotion program with raises in the first six months.
• Completion Bonus Program with opportunities for bonuses in the first year.