Customer Service and Administration Associate

$39,520 - $41,600/Yr

Accu-Fab - Wheeling, IL

Full-time - Entry Level

Wheeling, IL

Fabricated Metal Product Manufacturing

About the position

The Customer Service and Administration Associate is essential for the smooth operation of our manufacturing facility, responsible for supporting various departments through a range of administrative and customer service tasks. This role requires a versatile individual capable of managing multiple responsibilities efficiently, ensuring excellent customer service and effective communication between teams.

Responsibilities

• Enter orders and forecasts into the ERP system.
• Provide order acknowledgement and updates.
• Create quotes and provide pricing and follow-up.
• Update activity in SalesForce.com.
• Interact with customers to support their requirements.
• Provide excellent customer service and address customer inquiries promptly.
• Work with the manufacturing team to communicate customer needs and requirements.
• Support all office activities, contributing to the overall efficiency and productivity of the administrative team.
• Work within the ERP system as required, supporting various departments through accurate data management and analysis.
• Assist with material receiving, job creation, and production scheduling.
• Coordinate with the production team to ensure timely job execution.
• Support activities related to raw material procurement, purchased components, and outside services.

Requirements

• Associates degree in Business Administration or a related field.
• Proficient in the Microsoft Office software suite, including Excel formulas and pivot tables, and PowerPoint presentations.
• 2+ years of experience working in a manufacturing business is preferred.
• Ability to work independently to accomplish a wide range of tasks, demonstrating proactive problem-solving skills.
• Experience working within an ERP system, with a strong understanding of its functionalities and applications in a manufacturing setting.
• Excellent verbal and written communication skills, with the ability to manage communications with both internal and external stakeholders effectively.
• Strong organizational and time-management skills, with the capability to prioritize tasks and meet deadlines in a fast-paced environment.

Nice-to-haves

• Experience with a CRM like Salesforce is a plus.
• Spanish language skills are a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance