Customer Service and Content Moderator - Bilingual

$37,440 - $39,520/Yr

iQor - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

As a Content Moderation Representative, you will be responsible for reviewing content to ensure compliance with established community guidelines. This role involves engaging with customers through chat and email to resolve their issues while examining various types of content, including potentially inappropriate material. The position requires bilingual proficiency in Spanish and English, along with strong communication skills and attention to detail.

Responsibilities

• Review content to ensure adherence to community guidelines.
• Engage with customers via chat and email to resolve issues.
• Examine various types of content, including potentially inappropriate material.
• Maintain a fast-paced work environment while ensuring quality moderation.

Requirements

• Bilingual - Fluent in Spanish and English.
• Excellent written communication skills.
• Fast learner with attention to detail.
• Comfortable reviewing internet content that may be inappropriate or explicit.
• Familiarity with internet laws and regulations is preferred.
• Interest in short video platforms is preferred.
• Ability to work onsite in the Charlotte, NC call center.

Nice-to-haves

• Familiarity with internet laws and regulations.
• Usage and interest in short video platforms.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance