Customer Service and Mailroom Associate

Ricoh Electronics - Casper, WY

Full-time

Casper, WY

Machinery Manufacturing

About the position

The Customer Service and Mailroom Associate position is a vital role within the service delivery team, responsible for a variety of operational functions that ensure the smooth running of mailroom and customer service activities. This position involves operating high-volume duplicating, production, sorting, mailing, and bindery equipment, as well as performing associated copying tasks. The associate will be tasked with shipping and receiving products and supplies, sorting, distributing, and handling incoming and outgoing mail and faxes, and applying necessary postage. Additionally, the role includes providing maintenance and repair for customer site equipment, ensuring that all machines are functioning optimally to meet the demands of the business. In this role, the associate may also perform various building support functions, which include setting up meeting rooms, light maintenance, and housekeeping tasks. Due to the higher level of presentation and telephone skills required, employees in this position are classified as Senior On-Site Services Specialists. The position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site personnel configuration. The associate will be expected to maintain records for management reports, manage inventories of supplies, and respond to service calls as required by customers. The role demands a proactive approach to problem-solving, as the associate will need to troubleshoot equipment issues and escalate calls to technicians when necessary. The associate will also be responsible for ensuring that convenience copiers are operational, performing daily inspections, and maintaining a neat and well-stocked copier area. The position may require occasional reception duties, filing, and delivering completed jobs to predetermined customer locations. The associate will also be involved in shipping and receiving materials, performing light maintenance, and may require periodic overtime on nights and weekends, including off-hour emergency responses.

Responsibilities

• Runs high volume/production copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Clears paper jams and informs technicians of specific problems.
• Performs basic equipment troubleshooting and escalates calls to technicians.
• Performs setup of equipment as prescribed by the customer (toner add, stocks paper, etc).
• Performs duties of scanning and/or imaging documents.
• May perform Reception services on a temporary/occasional basis.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions, and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains logs and may generate reports.
• Responds to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping them neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• May perform meeting room and conference room setups.
• May perform building occupant moves within assigned facilities.
• May perform light maintenance and cleaning duties as assigned.
• May occasionally perform shipping, receiving, and dock work in a mailroom type environment.
• May require periodic overtime on nights and weekends, including off-hour emergency response.

Requirements

• Requires high school diploma or GED and 1-2 years of related work experience.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
• Demonstrate competency in basic computer skills including proficiency in MS Office Suite.

Nice-to-haves

• Working knowledge of copier and other related equipment and repair is preferred.
• Requires knowledge and understanding of shipping/receiving procedures.
• Basic electronics knowledge is preferred.