Customer Service and Sales Associate, Full-Time

$25,834 - $25,834/Yr

Kenyon College - Gambier, OH

Full-time - Entry Level

Gambier, OH

Educational Services

About the position

The Customer Service and Sales Associate at Kenyon College Bookstore is a full-time role focused on providing excellent customer service and supporting sales operations. The associate will assist customers, handle transactions, and maintain the sales floor while also supporting new hires and trainees. This position requires flexibility in scheduling and a commitment to enhancing customer experiences.

Responsibilities

• Offer friendly greetings to customers.
• Seek a positive outcome for every customer interaction.
• Assist customers in researching, identifying, and locating requested items.
• Handle customer transactions with cash, credit cards, campus debit cards, gift cards, and departmental charges.
• Responsible for drawer counts at the beginning and end of the shift.
• Scoop ice cream for customers and restock food service area as well as supplies at service counters.
• Prepare coffee service area, food prep counters, and ice cream cooler.
• Forward customer requests for new items to the appropriate buyer.
• Serve as campus information resource, answering questions about the College and the surrounding area.
• Offer directions, recommendations, and weather updates.
• Learn about the new merchandise and annual physical inventory.
• Alert the Sales Floor Manager of discrepancies or other mistakes in inventory.
• Assist trainees and new hires when the Sales Floor Manager or employee assigned as lead trainer is not available.
• Perform duties on daily checklists (opening and closing duties and items needing attention during open hours).
• Review staff journals at the beginning of each shift and review pages upon return to work after time-off.
• Use good judgement to identify difficult customer situations and contact the Sales Floor Manager or Manager on Duty for support in handling.
• Attend and actively participate in staff meetings.
• Handle additional tasks as requested by the Sales Floor Manager or General Manager.

Requirements

• Energetic and outgoing personality.
• Ability to provide excellent customer service.
• Experience handling cash and processing transactions.
• Good judgement in handling difficult customer situations.
• Flexibility in scheduling and availability for various shifts.

Nice-to-haves

• Experience in retail or customer service environments.
• Knowledge of the Kenyon College community and surrounding area.

Benefits

• 100% tuition waivers for children of employees at Kenyon College.
• 90% tuition waivers for children of employees at other liberal arts colleges through the Great Lakes Colleges Association.
• Health, dental, and vision insurance.
• TIAA retirement plan.
• Benefits provisions for spouses, families, and domestic partners.