Customer Service and Sales Clerk

$39,520 - $43,680/Yr

Maxco Supply - Parlier, CA

Full-time - Entry Level

Parlier, CA

Paper Manufacturing

About the position

The Customer Service Billing and Sales Clerk at Maxco Supply, Inc. serves as the primary point of contact for archived backup documentation for customers. This role is essential in managing billed orders, addressing customer inquiries, and maintaining organized records, ensuring accuracy in documentation and customer service.

Responsibilities

• Respond to customer inquiries and requests via phone and email, providing accurate and timely information regarding billing, pricing, and order status.
• Direct customers to the appropriate point of contact based on their needs.
• Receive and process customer orders, including scanning documents into an archive system.
• Send documents to customers using their preferred method.
• Coordinate with internal teams to ensure timely communication and provide Bill of Lading (BOL) as additional backup documentation when needed.
• Address customer complaints, concerns, and other issues in a professional and timely manner.
• Collaborate with the team to ensure high levels of service, fostering a positive customer experience.
• Maintain accurate records of customer interactions, including Bills of Lading, Delivery Receipts (DRs), Handtags, and invoices.
• Provide Year-to-Date (YTD) or Month-to-Date (MTD) reports to customers as required.
• Work with Accounts Receivable to supply necessary documentation.
• Generate reports and analyses on sales, consistently running checks to ensure billing accuracy.
• Verify that all bills are reviewed for pricing accuracy before being sent to customers.

Requirements

• High school diploma or equivalent; additional education or training in business administration, sales, billing, accounting, or customer service is preferred.
• Previous experience in billing, sales support, or order processing roles, preferably within the manufacturing or packaging industry.
• Strong attention to detail and accuracy in data entry, order processing, and documentation.
• Excellent communication and interpersonal skills, with the ability to build rapport, resolve conflicts, and negotiate solutions with customers and internal stakeholders.
• Strong organizational and multitasking abilities, with the capacity to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency in computer software applications, including Oracle systems, Microsoft Office Suite, and order management software.