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Customer Service and Sales Representative
$34,570 - $41,288/Yr
Lumen Technologies - Washington, DC
posted 2 months ago
Full-time - Entry Level
Remote - Washington, DC
5,001-10,000 employees
Telecommunications
About the position
Lumen is seeking Sales and Service Associates to provide exceptional customer service and sales support to clients. This role involves addressing customer inquiries related to their accounts and bills, promoting products and services, and ensuring customer satisfaction through effective communication and problem-solving. The position is fully remote, requiring candidates to reside in specific states and maintain a dedicated workspace at home.
Responsibilities
- Work with customers' pending orders and newly activated accounts.
- Thrive in a performance-driven environment meeting quotas and related metrics across service, sales, and retention activities.
- Identify solutions across multiple teams, including technicians in the field supporting installation.
- Promote and sell products and services to customers on every call.
- Handle credit calls, payment arrangements, etc., in our playing it where it lands (PIWL) strategy.
- Navigate multiple billing systems to resolve complex collections activities.
- Leverage customer retention processes and tactics to save customers from disconnecting their services.
- Maintain and improve speed, accuracy, and quality results by adhering to standards and guidelines.
Requirements
- Six months of previous customer service experience.
- Positive attitude with willingness to learn and motivation to grow.
- Knowledge of Microsoft Office tools (Word, Excel, etc.).
- Ability to communicate with customers in a positive tone, both written and oral.
- Flexibility to work various shifts as necessary.
Nice-to-haves
- Experience in sales or upselling products and services.
- Familiarity with billing systems and customer retention strategies.
Benefits
- Health insurance coverage
- Life insurance coverage
- Paid time off
- Flexible scheduling options
- Employee discounts
- Professional development opportunities
