Customer Service and Sales Representative

$46,800 - $83,200/Yr

Voyager Consultants - Riverside, CA

Full-time

Riverside, CA

About the position

Join Voyager Consultants, Incorporated as a Customer Service and Sales Representative, where you will play a crucial role in our expansion in the Inland Empire. This position is perfect for an energetic individual who excels in customer service and sales, engaging with prospective customers to promote our clients' products and services and ultimately sign them up as new customers.

Responsibilities

• Present our clients products and services to potential customers through residential outreach campaigns
• Use opportunities to drive sales, upsell when effective, and enroll customers in new and existing services
• Collaborate with Account Managers to improve customer satisfaction and increase profit margins
• Represent a brand with rectitude and in a positive light to help increase sales and bring a brand story to life
• Assist with placement or upgrades of products and service orders
• Take confidential payment information as well as other personal information such as address and phone number
• Perform front line customer service: Answer customer questions, escalate issues, and inform customers of current deals and promotions
• Grasp changes efficiently
• Build sustainable relationships and trust with customers
• Provide accurate and complete information using given tools and training

Requirements

• 1-2 years of sales and customer service representative experience
• Associates degree preferred
• Ability to manage time effectively, multi-task, and prioritize responsibilities in a fast paced environment
• Self-sufficient and motivated
• Active listening skills and the ability to adapt quickly and respond to all types of individuals
• Grasp company and product knowledge quickly
• Desire to advance in skills and leadership / customer management
• Personable, energetic and professional demeanor with a positive frame of mind
• Strong work ethic and moral compass
• Reliable and great at communicating with customers as well as a team

Benefits

• Professional development assistance