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Customer Service and Sales Representative
Telecommunications Sales Firm - Kissimmee, FL
posted 2 months ago
About the position
The Customer Service and Sales Representative role is essential for interfacing directly with clients as part of a leading business consultancy in Orlando. This position focuses on supporting Verizon's 5G and wireless product and service rollout by crafting personalized sales and communication strategies. The representative will engage with customers, resolve queries, and facilitate sales, contributing to the overall success of the product and client satisfaction.
Responsibilities
- Engaging with current and potential Verizon customers, offering insights, resolving queries, and facilitating sales
- Conducting engaging product presentations, tailoring solutions based on client needs
- Nurturing client relationships for upselling opportunities and referrals
- Providing comprehensive wireless product information and support
- Addressing customer inquiries with professionalism and confidence, documenting interactions, and escalating issues as needed
Requirements
- Experience in customer service, sales, or client-focused roles
- Proactive, 'can-do' attitude
- Strong organization and time management skills
- Ability to work both independently and as part of a team
Nice-to-haves
- Values continuous personal and professional growth
- Seeks a diverse, inclusive workplace that invests in its team
- Prioritizes integrity, authenticity, and honesty in all interactions
- Ensures quality results without compromising values
