Customer Service and Sales Representative

$42,120 - $52,000/Yr

Molly Maid of East Portland - Portland, OR

Full-time - Entry Level

Portland, OR

About the position

The Customer Service & Sales Representative at Molly Maid of East Portland plays a crucial role in ensuring customer satisfaction and professionalism. This full-time position offers training and opportunities for advancement while providing a stable work schedule without nights, weekends, or holidays. The representative will engage with customers, provide price quotes, and promote the company's cleaning services, all while working in a supportive team environment.

Responsibilities

• Provide price quotes for Molly Maid cleaning services to customers in their homes and over the phone.
• Grow and retain customers by answering phone calls and booking estimates and cleaning services.
• Communicate with customers and leads in a friendly, positive, and professional manner.
• Close the loop on any open estimates or sales, ensuring personal relationships are maintained.
• Promote the company's culture and teamwork, energizing the team with a positive attitude.
• Identify and assess customer needs through various communication channels, resolving concerns and ensuring satisfaction.

Requirements

• Legally authorized to work in the United States.
• Valid Oregon or Washington driver's license with a clean driving record.
• Ability to work Monday through Friday during the day, 8am to 5pm.
• Strong interpersonal, oral, and written communication skills.
• Comfortable with computers and technology, especially Microsoft Office.

Nice-to-haves

• Bilingual in English and Spanish is helpful but not required.
• Prior customer service, office, or cleaning experience preferred but not required.

Benefits

• Paid training
• Company car during work hours
• Paid time off
• Opportunities for advancement
• Bonus opportunities