Customer Service and Sales Representative

About the position

As a Customer Service and Sales Representative at Molly Maid, you will play a crucial role in ensuring customer satisfaction and professionalism. This position offers training and opportunities for advancement while allowing for a flexible schedule. You will engage with customers, provide price quotes, and promote the company's cleaning services, all while being supported by a fun and collaborative team environment.

Responsibilities

• Provide price quotes for Molly Maid cleaning services to potential customers.
• Grow and retain customers by answering phone calls and conducting outbound calls.
• Follow up with potential leads to offer company services.
• Communicate with customers in a friendly and professional manner.
• Close the loop on open estimates and sales by maintaining personal relationships with clients.
• Promote the company's culture and teamwork among staff members.
• Identify and assess customer needs through various communication channels.
• Resolve customer concerns and follow up to ensure satisfaction.

Requirements

• 2 to 3 years of sales experience required.
• Bilingual in English and Spanish is mandatory.
• Strong interpersonal, oral, and written communication skills.
• Proficient in Microsoft Office and comfortable with technology.
• Ability to multi-task, prioritize, and manage time effectively.
• Legally authorized to work in the United States.
• Valid California driver's license with a clean driving record.

Nice-to-haves

• Experience in customer service or office roles.
• Outgoing and bubbly personality.
• Ability to connect with customers and build relationships.

Benefits

• Paid training on proven systems.
• Company car during work hours (gas and insurance included).
• Stable and consistent work schedule.
• Access to ongoing training and branded clothing.
• Opportunities for advancement and internal promotions.
• 5 days paid vacation after one year of service.
• 5 paid sick days each year.
• Sales bonuses and a 3% company match for Simple IRA contributions.