Customer Service and Sales Representative

$39,520 - $47,840/Yr

Molly Maid - Concord, CA

Full-time - Entry Level

Concord, CA

Administrative and Support Services

About the position

As a Customer Service and Sales Representative at Molly Maid, you will play a crucial role in ensuring customer satisfaction and professionalism. This full-time position offers a stable work schedule with no nights, weekends, or holidays, allowing for a better work-life balance. You will receive comprehensive training and have opportunities for advancement within the company, making it an ideal role for self-motivated individuals who thrive in fast-paced environments.

Responsibilities

• Provide price quotes for Molly Maid cleaning services to potential customers.
• Grow and retain customers by answering phone calls and conducting outbound calls to book estimates and cleaning services.
• Follow up with potential leads to offer company services.
• Communicate with customers and leads in a friendly, positive, and professional manner.
• Close the loop on any open estimates or sales by maintaining personal relationships with clients.
• Promote the company's culture and teamwork among colleagues.
• Identify and assess customer needs through various communication channels and resolve concerns effectively.

Requirements

• 2 to 3 years of sales experience required.
• Bilingual in English and Spanish is mandatory.
• Strong interpersonal, oral, and written communication skills.
• Proficient in Microsoft Office and comfortable with technology.
• Ability to multi-task, prioritize, and manage time effectively.
• Legally authorized to work in the United States and able to complete a background check.
• Valid California driver's license with a clean driving record.

Nice-to-haves

• Experience in customer service or office roles is a plus.
• Outgoing and bubbly personality to engage with customers effectively.

Benefits

• Paid training on proven systems that delight customers.
• Company car during work hours (gas and insurance included).
• Stable and consistent work schedule with no nights, weekends, or holidays.
• Access to ongoing training and advancement opportunities.
• Earn 5 days paid vacation after one year of service.
• Earn 5 paid sick days each year.
• Sales bonuses and a 3% company match for Simple IRA contributions.