Customer Service and Sales Retention - Monroeville, PA

$55,000 - $65,000/Yr

Universal Energy Solutions - Monroeville, PA

Full-time - Entry Level

Monroeville, PA

Professional, Scientific, and Technical Services

About the position

The Customer Service and Sales Retention Representative at Universal Energy Solutions plays a crucial role in enhancing customer satisfaction and driving sales growth. This position involves building strong relationships with customers, addressing their inquiries, and providing effective sales solutions to retain their business. The representative will work closely with the sales team to achieve retention and sales targets while ensuring exceptional service delivery.

Responsibilities

• Proactively engage with customers to understand their needs and address any inquiries or concerns.
• Provide accurate and helpful information about our products and services to customers in a business-to-business setting.
• Identify opportunities for upselling or cross-selling to existing customers.
• Process customer orders, returns, and exchanges efficiently.
• Develop and implement effective sales strategies to maximize customer retention.
• Collaborate with other teams to ensure the prompt resolution of customer issues.
• Maintain detailed and accurate customer records and interactions.
• Stay updated on industry trends and product knowledge to effectively communicate with customers.
• Adhere to company policies and procedures at all times.

Requirements

• Prior experience in customer service and sales.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle difficult or irate customers with empathy and professionalism.
• Proven sales skills and ability to meet or exceed sales targets.
• Proficiency in using customer service software, CRM systems, and Microsoft Office applications.
• Knowledge of the energy industry is a plus.
• Ability to multitask and work effectively in a fast-paced environment.
• High school diploma or equivalent required.
• Residence in or near Monroeville, PA.

Nice-to-haves

• Knowledge of the energy industry is a plus.

Benefits

• Rapid advancement opportunities
• Professional sales training curriculum