Customer Service and Sales Support Representative

$49,920 - $58,240/Yr

Fotronic Corporation - Woburn, MA

Full-time

Woburn, MA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Customer Service and Sales Support Representative is a full-time on-site role focused on providing customer support for e-commerce and assisting Sales Customer Account Managers. The position involves processing sales orders, managing customer communications, and ensuring effective order fulfillment.

Responsibilities

• Receive, enter, process, and manage sales orders through the fulfillment process.
• Assist Account Managers with sales quotations, customer communication, order processing, and issue resolution.
• Communicate with suppliers regarding product delivery, pricing, and support related to customer sales orders.

Requirements

• Excellent verbal and written communication skills.
• Strong computer skills including Word and Outlook.
• Prior customer service related experience.
• Proficiency to effectively interact with customers.
• Experience with order fulfillment in an e-commerce environment is a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance