Five Star Call Centers - Sheboygan, WI

posted about 2 months ago

Full-time - Entry Level
Remote - Sheboygan, WI
Administrative and Support Services

About the position

The Customer Service (Appointment Setting) position at Five Star Call Centers involves providing high-quality service to customers by answering calls related to home maintenance inquiries. The role requires a friendly and professional attitude to assist customers with scheduling repairs and addressing their questions about various services, ensuring a smooth operation of their homes. This is a work-from-home position for individuals residing in Kansas.

Responsibilities

  • Answer phones and schedule customers for service visits.
  • Assist customers with inquiries related to goods and services.
  • Provide focused and informed communication with confirmation of accuracy while setting and delivering expectations.
  • Handle customer service relating to contract sales, promotions, and offers.
  • Process incoming and outbound calls, including credit card transactions and refunds.
  • Set up maintenance contracts or extended warranties in the Del-Air computer database.
  • Manage data entry using emails, text messages, and other communication tools.
  • Make outbound calls to follow up on service and coordinate scheduling.
  • Maintain good customer relations and resolve claims and complaints effectively.
  • Access company and client resources to accurately handle calls.
  • Upsell products when opportunities arise.
  • Maintain punctuality and attendance at scheduled times.
  • Remain positive and professional in all customer interactions.
  • Cross-train as requested.

Requirements

  • Previous 1 year customer service or customer support experience required.
  • Previous 1 year call center or office background experience required.
  • Technical savvy with the ability to toggle between multiple browsers and systems using dual monitors.
  • Previous remote work from home experience preferred.
  • Quick learner and able to work independently.
  • Typing speed of 35 words per minute accurately.
  • Strong phone and enthusiastic verbal communication skills along with active listening.
  • Must be 18 years of age.

Nice-to-haves

  • Experience with upselling products.
  • Familiarity with Del-Air computer database.

Benefits

  • Starting pay of $14.50/hour, plus shift differential for nights and weekends.
  • Paid training typically lasting 2 weeks.
  • Full-time status with benefits eligibility after 60 days.
  • Work hours between 7:00am-5:30pm (CST) with shifts on Mon-Fri and every other weekend.
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