Customer Service (Appointment Setting)

$30,160 - $30,160/Yr

Five Star Call Centers - Cleveland, TN

Full-time - Entry Level

Remote - Cleveland, TN

Administrative and Support Services

About the position

The Customer Service (Appointment Setting) position at Five Star Call Centers involves providing high-quality service to customers by answering calls, scheduling service visits, and assisting with inquiries related to home maintenance. The role requires a friendly and professional attitude, as well as the ability to manage multiple tasks efficiently while working from home in Tennessee.

Responsibilities

• Answer phones and schedule customers for service visits.
• Assist customers with inquiries related to heating, cooling, plumbing, and electrical services.
• Provide informed communication with confirmation of accuracy while setting and delivering expectations.
• Handle customer service relating to contract sales, promotions, and offers.
• Process incoming and outbound calls, including credit card transactions and refunds.
• Set up maintenance contracts or extended warranties in the Del-Air computer database.
• Manage data entry and utilize emails, text messages, and other tools for efficient communication.
• Make outbound calls to follow up on service and coordinate scheduling.
• Maintain good customer relations and resolve claims and complaints effectively.
• Access company and client resources to accurately handle calls.
• Upsell products when opportunities arise.
• Maintain punctuality and attendance at scheduled times.
• Remain positive and professional in all customer interactions.
• Cross-train as requested.

Requirements

• Previous 1 year customer service or customer support experience required.
• Previous 1 year call center or office background experience required.
• Technical savvy with the ability to toggle between multiple browsers and systems using dual monitors.
• Previous remote work from home experience preferred.
• Quick learner and able to work independently.
• Typing speed of 35 words per minute accurately.
• Strong phone and enthusiastic verbal communication skills along with active listening.
• Must be 18 years of age.

Nice-to-haves

• Experience with upselling products.
• Familiarity with home maintenance services.

Benefits

• Starting pay of $14.50/hour, plus shift differential for nights and weekends.
• Paid training typically lasting 2 weeks.
• Full-time status with benefits eligibility after 60 days.
• Work hours between 8:00am-6:30pm (EST) with shifts on Mon-Fri and every other weekend.