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Customer Service Assistant 1

$43,659 - $51,293/Yr

Taxation - Columbus, OH

posted about 2 months ago

Full-time - Entry Level
Remote - Columbus, OH
Professional, Scientific, and Technical Services

About the position

The Customer Service Assistant 1 position at the Ohio Department of Taxation is an entry-level role focused on providing exceptional service to taxpayers. The role involves answering inquiries, assisting with tax-related questions, and utilizing taxation systems to review taxpayer accounts. This position is primarily remote, with some required in-person training and meetings at the Taxation headquarters in Columbus, Ohio.

Responsibilities

  • Answer routine questions and inquiries from taxpayers via phone calls.
  • Utilize taxation systems to review taxpayer accounts and provide guidance on billing or assessment notices.
  • Learn about various taxes assessed by the State of Ohio, including individual income tax and business taxes.
  • Participate in thorough training on different tax types and customer service techniques.

Requirements

  • 3 months of training or experience in office practices and procedures.
  • 1 course or 3 months of experience in public relations or customer service, including techniques for dealing with difficult people.
  • 1 course or 3 months of experience in typing, keyboarding, data entry, or word processing.
  • 1 course or 3 months of experience in operating a personal computer.

Benefits

  • Medical Coverage
  • Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
  • Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
  • Childbirth, Adoption, and Foster Care leave
  • Education and Development Opportunities
  • Public Retirement Systems and Optional Deferred Compensation
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