Customer Service Assistant/Associate (B2B Inbound Phone Team)

$38,480 - $41,600/Yr

Midwest Holding - Lincoln, NE

Full-time - Entry Level

Lincoln, NE

About the position

The Customer Service Assistant/Associate at Midwest Holding LLC is responsible for providing exceptional customer service to clients and agents through effective communication and in-depth knowledge of company products. This role is essential in maintaining high service standards and ensuring customer satisfaction in a professional office environment.

Responsibilities

• Assist customers and agents with questions via phone
• Ensure customer service is delivered in a qualitative and efficient manner
• Maintain policy/contract records in coordination with all CSR's
• Provide timely feedback to the Company regarding service failures or customer concerns
• Partner with the team to meet and exceed customer's service expectations
• Other projects and tasks as assigned.

Requirements

• High School Diploma or GED
• 6 months of customer service experience
• Proficient in using a computer
• Experience in the Insurance industry is preferred
• For Associate level: 1-year experience in a similar insurance/annuity-related role or 2 years in a similar inbound call center role
• Basic Excel knowledge
• Familiar with workflow management systems.

Nice-to-haves

• Associate's degree
• 2 years of experience in customer service
• Communication skills
• Time management skills

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Professional development assistance
• Flexible schedule
• Referral program