Customer Service/Assistant to Owners

$32,635 - $35,360/Yr

Forever Sweet - Norwalk, CT

Part-time,Full-time - Entry Level

Norwalk, CT

About the position

The Customer Service/Assistant to Owners position at Forever Sweet involves providing exceptional customer service in a bakery setting. The role requires engaging with customers both in person and over the phone, assisting with custom orders, and ensuring a positive experience for all patrons. The ideal candidate will be outgoing, detail-oriented, and capable of thriving in a fast-paced environment.

Responsibilities

• Engage with customers in person and over the phone to provide excellent service.
• Assist customers with custom orders and listen to their needs.
• Write and process orders accurately.
• Utilize computer skills for emailing and using Google Docs and Word.
• Maintain a positive and organized work environment.

Requirements

• Must be fluent in English; Spanish is a plus.
• Experience in customer service is required.
• Basic computer skills, including proficiency in Google Docs and Word.
• Ability to handle food safely and knowledge of food handling practices.
• Culinary experience is preferred but not mandatory.

Nice-to-haves

• Experience in a bakery or food service environment.
• Strong communication skills.
• Ability to work in a fast-paced environment.

Benefits

• Opportunity for long-term employment.
• Flexible scheduling options for part-time or full-time work.