Customer Service Associate/Administrative Assistant

$31,200 - $39,520/Yr

Advantage Golf Cars - West Palm Beach, FL

Part-time

West Palm Beach, FL

Motor Vehicle and Parts Dealers

About the position

The Customer Service Associate/Administrative Assistant role involves providing exceptional customer service and administrative support to the service manager and technicians in a golf car service environment. The position requires strong communication skills and the ability to manage customer interactions effectively while ensuring timely service delivery.

Responsibilities

• Greeting customers in person or over the phone to identify their needs
• Keeping an updated technician route
• Scheduling appointments for customers
• Working closely with the parts department to ensure timely turnaround of parts needed for internal and external jobs
• Creating, sending, and following up on service estimates
• Providing price quotes via phone and email
• Following up with customers and maintaining communication regarding the status of their golf car repairs
• Maintaining a clean work area
• Developing and maintaining excellent product knowledge

Requirements

• Professional personal appearance
• Strong communication skills
• High level work ethic
• Excellent verbal and written communication skills
• Basic mechanical knowledge (a plus)
• Working knowledge of Microsoft Office and Quickbooks (a plus)
• Excellent multitasking ability
• Previous sales and/or retail customer service experience (a plus)

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance